Premier’s Cost-effective Business Answering Services
Experience the benefits of professional staff, increased productivity, and efficiency without the expenses of hiring, training, and staffing with Premier's business answering services.
Our agents provide a personal touch for your business and clients, available 24/7/365
Business Answering Services
24/7 Virtual Receptionist
Professionally greets callers, gathers key information, and routes callers to the right person. They handle tasks like appointment scheduling, call transfers, and message taking
Industry specific knowledge
Our agents combine industry specific-knowledge and your FAQ's to provide your callers with a professional and knowledgeable agent, capable of delivering the best possible call outcome on every call.
Multi-Lingual
Our agents are able to handle calls in your customers preferred language: English, Spanish and French to name a few. No more trying to understand or asking to repeat a request. Providing better customer satification.
Customer Service and Support
PCS agents will assist customers in answering questions, resolving issues, and will escalate calls when needed. Every call is documented in detail in your CRM or ticketing system
Lead capture and qualification
Our agents will collect and verify lead information, assess lead fit and intent, and route qualified leads to the appropriate team, or schedules appointments
Universal Agent
Combining the Virtual Receptionist, Lead Qualifier and the Customer Service agent skill-sets into a Universal Agent- Your Swiss Army knife
Our friendly virtual receptionists are an extension of your Business.
From call answering to lead qualification, our agents combine expertise, efficiency and empathy to provide a consistently professional service.
The Premier Advantage
Fast Deployments
Our customers consistently provide us the feedback that the speed and ease of our deployments make us stand out from the competition. Your answering services can be up and running in minutes, not days and not months. Allowing you to easily scale as needed.
Highly Talented and Professionally Trained
Our agents are professionally trained on best-in-class call strategies, your processes and procedures with a goal of exceeding your expectations.
No Contracts - Self-paced and Managed Growth
Our month-to-month subscription model allows you to pay only for what you need, when you need it, and on a monthly basis.
Secure, Reliable and Scalable
We successfully manage millions of customer interactions every month. These successful interactions are supported by our professional agents, secure, reliable and highly flexible Communication Platform. Mitigating service disruption and providing maximum up-time.
Integrate Your Software
If you’re using a CRM system, calendar, or any other business software, we can seamlessly integrate it with our system to extend our services and help you get more done with the business tools you already use.
Why Premier?
We believe by offering proven business processes, data driven outcomes and professional agents as part of our services. Our business customers will realize the competitive advantage Premier Call Solutions brings to every customer interaction.
All of our plans come with 24-hour coverage.
Choose the plan that best fits your needs – no contracts and no commitments.
Entry Level
$
50
/ Per Month
No Set-up Fee
-
Live Call Answer 24/7
-
Basic Script
-
Business Tool Integration
-
Spam/Wrong Numbers not billed
$2.00 per additional call
Standard
$
125
/ Per Month
No Set-up Fee
-
Live Call Answer 24/7
-
Basic Script
-
Business Tool Integration
-
Live Agent Support
-
Spam/Wrong Numbers not billed
$1.75 per additional call
Premier
$
300
/ Per Month
No Set-up Fee
-
Live Call Answer 24/7
-
Basic Script
-
Business Tool Integration
-
Live Agent Support
$2.00 per additional call
Need more, view our larger plans